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FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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Privacy Policy

Privacy Policy

Effective Date: April 27, 2025

Welcome to the WeSmoke Mobile App ("App"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our App.

The App is an extension of the WeSmoke.com website but focuses exclusively on providing educational content. It does not include e-commerce functionalities.

1. Information We Collect

  • Account Information: We require users to log in to the App. This helps ensure that only registered users can interact with features such as posting comments.
  • Device Permissions: The App may request permission to send you push notifications. Notifications are used solely to inform you about new blog posts, daily quizzes, and content updates inside the App.

2. How We Use Your Information

  • To maintain a secure, authenticated experience inside the App.
  • To allow users to engage with our blog content by posting comments.
  • To send optional notifications about new articles, daily quizzes, or content updates.

3. Notifications

  • You may receive notifications regarding new blog posts, new daily quizzes, or important content updates.
  • Notifications are optional and can be managed or disabled at any time in your device or app settings.

4. Data Storage and Deletion

  • Your account information is securely stored by WeSmoke.com.
  • If you wish to request deletion of your data, please contact us at privacy@wesmoke.com.

5. Age Restriction

  • The WeSmoke Mobile App is intended for users who are twenty-one (21) years of age or older.
  • By using the App, you confirm that you are over 21 years old.

6. Data Security

  • We take reasonable measures to protect your information within the App.
  • Data is protected according to the same security standards applied on our website.
  • No sensitive payment or order information is handled inside the mobile app.

7. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted inside the App.
Terms of Use

Terms of Use

Effective Date: April 27, 2025

Welcome to the WeSmoke Mobile App ("App"). By accessing or using the App, you agree to the following terms.

The App is an extension of the WeSmoke.com website but focuses exclusively on providing educational content. It does not support product browsing, purchasing, or transactional services.

1. Account Requirement

  • Logging in is required to interact with features such as commenting on blog posts.
  • We use login authentication solely for security and to ensure responsible engagement with content.

2. Notifications

  • The App may request permission to send notifications related to new blog posts, daily quizzes, and content updates.
  • Notifications are optional and can be managed or disabled at any time in your device or app settings.

3. Use of Content

  • All blog content and quizzes are provided for informational and educational purposes only.
  • Unauthorized copying, sharing, or redistribution of content is not permitted without prior written consent.

4. User Conduct

  • Users must be respectful when posting comments.
  • Any abusive, offensive, or inappropriate behavior may result in restricted access to comment features.

5. Data Storage and Deletion

  • Your account information is securely stored by WeSmoke.com and protected according to our website's security standards.
  • If you wish to request deletion of your data, please contact us at privacy@wesmoke.com.

6. Age Restriction

  • The WeSmoke Mobile App is intended for users who are twenty-one (21) years of age or older.
  • By using the App, you confirm that you are over 21 years old.

7. Changes to the App

  • We reserve the right to modify, update, or discontinue any part of the App at any time without notice.
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